Shipping policy

Thank you for shopping with The Epicentre. We want to make getting your new kit as straightforward as possible. This policy explains our delivery options, shipping charges, estimated delivery times and Click & Collect service, along with what to do if you need assistance.

1. Order Processing

We aim to process and dispatch all orders as soon as possible, subject to stock availability.

Orders are normally processed Monday to Friday, excluding UK bank holidays. Orders placed over weekends or bank holidays will normally be processed on the next working day.

Orders placed before 2:00pm on a working day will normally be dispatched the same day, where the selected delivery service allows.

Once your order has been dispatched, we'll send you a confirmation email containing tracking information where available.

During busy periods, including sales and seasonal promotions, processing times may be longer than usual.

2. UK Delivery Options & Charges

We offer the following delivery services:

Delivery Method	Cost	Estimated Delivery
Standard Delivery (orders under £75)	£4.95	2–3 working days
Standard Delivery (orders over £75)	FREE	2–3 working days
Next Working Day Delivery	£6.95	Next working day
Saturday Delivery	£15.95	Saturday
Highlands & Islands Delivery	£6.95	2–3 working days

Standard Delivery

Our standard delivery service is provided by DPD, with orders normally arriving within 2–3 working days.

Standard Delivery is not available for Highlands & Islands postcodes, which are covered by a separate delivery service.

Next Working Day Delivery

Next Working Day Delivery is available for £6.95 via DPD.

Orders must be placed before 2:00pm, Monday to Friday, to qualify for delivery on the next working day.

Orders placed after this cut-off time will normally be processed on the following working day.

This service excludes weekends and bank holidays and is not available for Highlands & Islands postcodes.

Saturday Delivery

Saturday Delivery is available for £15.95 via DPD.

Orders must be placed before 2:00pm on Friday to qualify for Saturday delivery.

This service is not available when Friday falls on Good Friday or for Highlands & Islands postcodes.

Highlands & Islands Delivery

Orders to Highlands & Islands postcodes are dispatched using Royal Mail at a cost of £6.95.

Delivery is normally expected within 2–3 working days.

All available delivery services and charges will be confirmed at checkout.

3. Delivery Times

All delivery times are estimates and are not guaranteed.

While we work closely with our delivery partners to ensure orders arrive promptly, occasional delays may occur due to adverse weather, carrier disruption, bank holidays or other circumstances outside our control.

If your order is delayed, please contact our customer service team and we'll be happy to assist.

Your statutory rights regarding delivery remain unaffected.

4. Shipping Destinations

We currently offer delivery to addresses within the United Kingdom only.

Available delivery services and charges depend on your postcode and will be confirmed at checkout.

We do not currently offer international delivery through our website.

5. Customs, Duties & Taxes

Applicable VAT is included in our product prices unless otherwise stated.

For orders delivered within mainland Great Britain, customers will not normally be required to pay additional import duties or customs charges upon delivery.

Where customs requirements or local taxes apply to an eligible delivery destination, any additional charges will be shown at checkout where available.

If applicable charges are not collected at checkout, they may be payable by the recipient before or upon delivery, unless otherwise stated.

Customs processing may also affect estimated delivery times.

6. Order Tracking

Once your order has been dispatched, we'll email you a confirmation with tracking details where supported by the delivery service.

Please allow some time for tracking information to become active after receiving your dispatch confirmation.

If you haven't received your tracking information or have concerns about your delivery, please contact our customer service team.

7. Click & Collect

Prefer to collect your order in person? Our Click & Collect service allows you to shop online and collect your purchase from one of our Epicentre stores.

How Click & Collect Works

Simply shop online as usual and select Click & Collect and your preferred store at checkout.

Click & Collect is available for items currently in stock at your selected store. Available collection locations will be displayed at checkout.

Once you've placed your order, our team will prepare your items and email you when they're ready to collect.

Collection Times

Orders are usually ready within 24 hours, although this may take longer during particularly busy periods.

Please wait until you've received your collection confirmation email before visiting the store.

Collection Window

You'll have 7 days from receiving your collection confirmation email to collect your order.

If you're unable to collect within this timeframe, please contact our team to discuss alternative arrangements.

Item Availability

Click & Collect is only available when your chosen items are in stock at your selected store.

If the service is unavailable for your order or preferred location, it will not appear as an option at checkout.

Collecting on Someone Else's Behalf

A friend or family member can collect your order on your behalf.

We recommend forwarding them your collection confirmation email so they have the necessary order details.

For more information, please see our Click & Collect Information.

8. Delivery Address Accuracy

Please ensure your delivery address and contact details are correct before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We'll do our best to make any necessary changes before dispatch, although amendments may not be possible once your order has been handed over to the delivery provider.

Incorrect or incomplete delivery details may result in delays or additional delivery charges.

9. Lost, Damaged or Delayed Orders

We take great care when preparing and dispatching your order, but occasionally things can go wrong.

If your parcel arrives damaged, contains missing items or hasn't arrived within the expected timeframe, please contact our customer service team as soon as possible.

For damaged deliveries, we may ask you to provide photographs of the packaging and affected items to help us investigate.

We'll work with our delivery partners to investigate the issue and arrange an appropriate resolution, including a replacement or refund where applicable.

Your statutory consumer rights remain unaffected.

10. Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We process orders quickly, so amendments and cancellations may not always be possible before dispatch.

Once your order has been dispatched, we are generally unable to change the delivery address or cancel the shipment.

If your order has already been dispatched, you may still be entitled to return it in accordance with our Returns Policy and your statutory cancellation rights.

Any refunds due will be processed to your original payment method where possible.

11. Contact Us

If you have any questions about shipping, delivery or an existing order, our team will be happy to help.

The Epicentre Customer Care

Email: info@theepicentre.co.uk

Telephone: 01539 528528

Customer service emails are monitored Monday to Friday, excluding bank holidays.

The Epicentre

Compston Road, Ambleside, Cumbria, LA22 9DR

For further information, please see our Delivery Information and Returns Policy.