If you're not 100% satisfied with your purchase we'll be more than happy to have it back for a refund.

Please ensure the following when returning:

  • Your items are returned within 30 days of receipt.
  • All packaging is intact, and labels are attached to items, with items remaining unworn and unmarked, in ‘as sold’ condition.
  • Items are packaged securely to ensure that they arrive back with us undamaged. The liability of the goods remains with you until we are in receipt of the goods.

How to Return:

We offer a free returns service with Royal Mail however you may return your order to us in person at our Ambleside store or via a different courier at your own cost. Please note that if you choose to use a different courier we will not cover the cost of the return unless the item is faulty or you have received the wrong product.

You can return your Epicentre order for free via one of 10,500 Post Offices on a fully trackable service. Please ensure that you package the items securely.


 If you do not have access to a printer your local post office can print the label for you. If the Royal Mail website is not accessible, please try again later.

Only orders that meet the following conditions may be returned using Royal Mail Tracked Returns

  • Returned parcels must have specific dimensions no larger than 61cm L x 46cm W x 46cm D
  • Returned parcels must weigh no more than 20kg
  • No aerosols or combustible products
  • Do not affix the Royal Mail returns label to the product packaging (shoe boxes etc.)

Our returns address is:

Returns, The Epicentre, Compston Road, Ambleside, Cumbria, LA22 9DR


If you would like to exchange an item please place a new order with the required item and return your original purchase separately. With stock moving fast this ensures that you secure the item that you want and you will have it with you much sooner.

Faulty Items:

If you have a manufacturing issue with a product you have bought either in store or online then you can place a warranty claim using the steps below, where our expert team will be able to guide you further.

  1. Email 
  2. Please send us a picture of the issue and a short paragraph explaining the problem
  3. Please also send proof of purchase. This can be a picture of a receipt or an attached order confirmation
  4. Let us know whether you would like a replacement or credit 


What fault is included in a warranty claim?

Our warranty policy only covers issues that are manufacturing errors, we cannot cover fair wear and tear damage.

When will I receive my replacement item?

Please note that as we have to liaise with suppliers this can take a number of weeks.

What happens if my product is faulty due to a manufacturer error within the returns period?

Assuming the fault is due to a manufacturing error, we will issue a refund or exchange as normal but you will still need to put this through as a warranty so our team are aware.

Need help? Get in touch.

Please email us at

This email is only monitored Monday - Friday.